Let me start by saying that I do not regret, at all, purchasing my Mini Split system through Tiny House Essentials. The unit arrived on time and undamaged.
The customer service delivered by "Brian" was hands-down the best I've ever experienced from ordering something through the internet. From a personal email confirming my order, to a phone call from him when I had mistakenly ordered to wall mount systems, which I thought were used to mount the inside units to. He explained to me, that they were used only for the outside compressor and did not need them due to the fact I was mounting on a slab.
I was so glad he called! He saved me from extra purchases and the hassle of having to return them. Brian refunded my money for the two mounts promptly and all this is why "Tiny House Essentials" get a 5 STAR rating! Thanks, Brian!!!