3 Easy Ways To Get In Touch
Mon-Fri 9am-5pm Pacific
4470 W Sunset Blvd #92527 Los Angeles, CA 90027
We are available 9am-5pm Monday-Friday PST. You can reach us at (800) 975-2413. We are also available via live chat, email email@example.com or by filling out the form above.
Frequently Asked Questions:
How fast do you ship out? Answer: Usually within 1-2 business days.
When will I receive tracking for my order? Answer: As soon as your package ships out.
How long will my order take to arrive? Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
Which courier will deliver my package? Answer: We ship via UPS, Fedex and USPS. It usually depends on the size of your package.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by phone to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at
Do you offer free shipping? Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally? Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
Do you have a showroom? Answer: We operate out of an office/warehouse in Los Angles and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us above, contact by phone or email, or click the live chat button during normal business hours.
Extremely Satisfied with the convenient way it replaced my old unit, it seems to be doing an excellent job.
We haven’t installed it yes. Delivery was great.
So far so good. Present outdoor temp is 28 degrees F, With unit set to 76 degrees the indoor output is 95 degrees. Heating a 1000 sq area no problem.
Though our toilet arrived quickly, the stack never made it. I emailed Customer Service and they immediately sent out a replacement. Fantastic company who I cannot say enough good things about. They should teach Customer Service to other companies.
The Mr Cool unit is actually very very well made and seems to work perfect. I like dealing with Brian he's very responsive to answering questions and conducts his business like a business which is hard to find nowadays.
AAA+++shipped promptly, received undamaged (Senville 36,000 dual zone mini split)
Great service with quick delivery
The mini split is now installed except for the 24, 000 BTU zone in the living room because I had to relocate it in a different area so I am waiting for the 50 ft to relocate it elsewhere. But the zone 9000 BTU in the bedroom is working perfect.
I'm completely Satisfied with my Martin 8,000 but Propane heater.my small area to install (14'' left to right)it was perfect.the tough part was cutting 16 inches through solid log with a 4" hole then after mounting on the wall,I then filled the one inch space around the exhaust with Fire proof spray in red foam to protect the log from the exhaust and intake.I would like to recommend a 2" larger outter plate be used for this type Installation.thank you Rick
I wish I’d bought these mini splits many cold years ago. Very efficient.
As far as the ease of ordering and the quick delivery I will give an A+
I won't be using the product until spring of 2023
If you want resend me an email then and I can give an overall rating of your product.
Excellent work with honesty.
This product works very well I recommend it to anyone
Heater arrived in a timely fashion, glad I did not have to use the extended shipping warranty, but I think this is a good add and I highly recommend it to everybody, install went well, definitely not a novice install though, heater works and functions well, very happy with my purchase & exactly what I wanted, a back up heater without electricity
Great price, great shipping, great unit. I’ve installed several mini splits myself and this one went in as well as any other I’ve hooked up, this one seems to have more output and than the other 24K units I’ve installed