Welcome

Return Policy

 

TinyHouseEssentials.com is committed to providing the best customer service in the Tiny House industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

TinyHouseEssentials.com 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of delivery date.
  • There is a 15% restocking fee.
  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@tinyhouseessentials.com

*Exclusions

TinyHouseEssentials.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

AIMS Power Return Policy:

TO RETURN MERCHANDISE:
OBTAIN A RMA #
1. All returns must have a RMA number for processing.
2. Packages without a RMA number on the outside of the package will not be accepted.
RETURN PACKAGING – Repack the product in its original packaging, along with all manuals and
related materials. Place the packaged product in a protective outer box. The RMA number must be
clearly marked on the outside box / package. Please Note: We must receive all original products in
order to process your return or exchange. AIMS Power® is not responsible for products that are
damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number.
RETURN SHIPPING CHARGES – The customer is responsible for shipping charges on returned
products; AIMS® will send replacements via Ground freight at no charge. We recommend shipping via
ground.
RETURN SHIPPING METHOD – AIMS Power® strongly recommends you fully insure your return
shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide
you with proof of delivery for your protection. Remember to keep your Tracking Number.
RETURN PRODUCT PACKAGING – It is the customer’s responsibility to make sure the returned
merchandise is properly packaged and protected for shipping. We recommend you insure your package
for the purchase value.
PRODUCT DAMAGED IN TRANSIT – If your product arrived DAMAGED in transit, it is best to
REFUSE it back to the carrier attempting delivery. Please inform AIMS Power® of the refusal. If you
accept the package, make sure it is noted on the carrier’s delivery record in order for AIMS Power® to
file a damage claim. Save the merchandise and the original box and packing it arrived in; notify AIMS
Power® immediately to arrange for a carrier inspection and pick up of the damaged merchandise.
RETURNED PRODUCT CONDITION:
  • LIKE NEW CONDITION – All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer.
  • INCOMPLETE, SCRATCHED or DAMAGED CONDITION – AIMS Power® reserves the right to refuse crediting the customer’s account and the product will be returned to the customer.
  • DEFECTIVE PRODUCT – After 30 days, defective product may be returned for repair or exchange only, at AIMS®’s option.
Upon receipt of an RMA number, ship returns to the following address:
AIMS Power®
Attn: Returns Dept.
9550 Gateway Drive
Reno, NV 89521

BioLet Return Policy:

Returns:
Unless defective, a 15% restocking fee will be charged for all returned products. All returned merchandise must be unused in the original packaging and all components, manuals and registration card(s) included. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final. If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support or make arrangements to repair the product. In many cases, we can diagnose and resolve concerns over the phone. For more information, please call us at 1-800-524-6538

Return Procedure:
To return a product, please follow the steps outlined below.
1. Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling 1-800-524-6538 or email info@biolet.com.      
2. Please provide the following information when requesting a Return Authorization #: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
3. Verify that all merchandise is in the original packaging and that all components, manuals, and accessories are included.
4. For your protection, use a "traceable" ground shipping method.
5. Address the package to:
BioLet Toilet Systems Returns
165 W Broadway St
Dover, OH 44622
6. Return the merchandise within 15 days of issuance of the RA#. Print the Return Authorization # clearly on the outside of the package. Packages without a Return Authorization # will be returned to sender.

Eccotemp Return Policy 

6 month satisfaction guaranteed returns!

Our policy below extends to purchases made on Eccotemp.com.

• If at any time, within 6 months of your purchase, you may return new or unopened products for a refund. In the event you used a promotional coupon on your order that was item specific or required a shipping threshold, your refund will be reduced accordingly to the coupon that was used at the time your order was placed. Returning your order partial may subject your refund to being reduced less the amount of the current full retail cost of the item you are retaining. Customer is responsible for all shipping related costs. Partial returns for BOGO (Buy One Get One) sales are prohibited. All items must be returned to be considered for refund. Any seasonal promotional offers including but not limited to Black Friday and Cyber Monday are excluded from the Free Returns Policy stated above. 

• If your purchase falls within 45 days you may return new or used products. Items must be in their original packaging with all original included accessories. Used items may be returned and will be subject to a 15% restocking fee if the item cannot be sold as new. Eccotemp will provide a prepaid shipping label for qualifying orders within this 45 day window. To complete return please have proof of purchase and serial number ready and contact customer service at 1-866-356-1992. 

• For any non-functioning or damaged items due to shipping, please call 1-866-356-1992 immediately and speak with a customer service representative. To speed up the process, please gather your proof of purchase and serial number prior to calling. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately. 

• For any defective items within 45 days of purchase please contact tech support immediately at 1-866-356-1992 or visit www.eccotemp.com to schedule an appointment call to troubleshoot your issues. Please gather your proof of purchase and serial number prior to calling or setting up your appointment. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued upon product return. 

*Customer Support will only provide help once the proof of purchase and serial number have been validated. You must provide this information to receive adequate and quick help from our team. 

RSL labels are only provided to the United States, excluding Hawaii and Alaska.

Please allow up to 3 weeks for a refund. For any damaged/defective products outside of the 45 day return window please refer to the warranty policy located in the product manual. You may download copies of product manuals by visiting www.support.eccotemp.com

For any inquires on product warranty and what is covers please reference the product manual included or go to support.eccotemp.com to find a digital copy.

EcoFlow Return Policy

Manufacturers, suppliers, or publishers, other than ecoflow.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.  

Cancellation

Customers can request a full refund within 24 hours after placing an order on ecoflow.com. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users). Orders purchased after 30 days could not be cancelled.

Return

The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then register your order in our return center (https://ecoflow.returnscenter.com/) to obtain a shipping label. To avoid paying high, Please note that double shipping fee may be deducted from the final return if you directly reject the products.  

For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods. 

Refund

After you returned the prodcut to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@ecoflow.com.

Please follow the 3 steps to process your return

◆ Step 1:
Register your order in our return center: https://ecoflow.returnscenter.com/ 

◆ Step 2:
Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.

◆ Step 3:
EcoFlow Tech will process your return or warranty according to the return or warranty policy. 
For more details, please refer to our EcoFlow Lithium Battery Return Instruction https://ecoflow.com/pages/ecoflow-lithium-battery-return-instruction

Please DO NOT return the items without the RMA confirmation from the EcoFlow Customer Service Team.
For return without confirmation, the refund or replacement may not be processed.

Return Shipping Cost

We will charge you the shipping fee under these circumstances: 

  • If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost.
  • Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
  • Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
  • Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
Product Shiping Cost
DELTA  $65
RIVER 370 $40
RIVER  $30
RIVER Extra Battery $15
RIVER Max $35
RIVER Pro $35
Other Products $16

Humless Return Policy

In no case are goods to be returned without first obtaining Humless ‘s permission. Buyers shall pay the costs of return of any goods and shall use its best efforts to insure that all packaging materials that Humless supplies are maintained in suitable storage areas to protect them from damage, including, without limitation, from forklifts and weather. Goods must be securely packed to reach Humless without damage. Material accepted for credit may be subject to a service charge plus all transportation charges. Credit for returned goods will be allowed only to the extent agreed to in writing by a duly authorized representative of Humless and no application for credit will be processed unless Buyer provides the original invoice number and date.

MyMedic Return Policy

Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original and unopened packaging.
Additional non-returnable items: Gift cards.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Books with obvious signs of use and any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days that isn't up to us - it's your banks decision and policy on how long that will take.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@mymedic.com .

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at ouch@mymedic.us 

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

MyMedic Return Policy:

Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original and unopened packaging.
Additional non-returnable items: Gift cards.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Books with obvious signs of use and any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days that isn't up to us - it's your banks decision and policy on how long that will take.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@mymedic.com .

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at ouch@mymedic.us 

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Nature's Generator Return Policy:

Returns: 
Any unopened/unused and non-defective product purchased from tinyhouseessentials.com can be returned to us within 30 days of the original ship date. A 15% restocking fee will be deducted from your return.  You must contact us via email at support@naturesgenerator.com or via telephone at (805) 383-0003 before any product is returned to us.

When you contact us we will provide you with an RMA number and confirm the return address to you. You can then arrange to send back the product. The return cost associated with any unopened/unused and non-defective product is the purchasers responsibility.

If you would like to return any unopened/unused and non-defective product after 30 days of product purchase, that item can be returned back to us and you will incur a 15% restocking fee. In addition, the return cost associated with the unopened/unused and non-defective product is the purchasers responsibility.

Damages:
If for any reason your product is damaged upon receipt, please contact us via email at support@naturesgenerator.com or via telephone at (805) 383-0003 so that we can work with you on getting a replacement.

Precision Temp Return Policy

RV550’s, M550s, and TwinTemp products can be returned within 30 days of the date of purchase with a 15% restocking charge.  They must be returned in the original shipping carton with all accessories included.   The returned unit will be inspected upon return for any damage or missing parts.  A larger restocking charge will be applied if there is any Physical damage or missing components.   Any Rv550, M550, or TwinTemp unit which has been installed cannot be returned for credit.

 

Return Procedure

  • All return request must be submitted in writing and sent to returns@tinyhouseessentials.com
  • If your return is approved you will receive an email from us with return instructions.
  • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  • We recommend taking a picture of the package and/or the item before shipping.
  • Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
  • Please provide us the tracking number.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

Renogy Return Policy

At Renogy, we work hard to ensure a positive shopping experience with us. If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. Return requests outside of 30 days require special authorization.

All returns submitted for a refund will be subject to a restocking fee and shipping.*

  • Solar panel, charge controller, inverter, wiring, mounting, and accessory returns have a 10% restocking fee.
  • Battery returns have a 20% restocking fee.

Renogy will waive the restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping and restocking fees.

*Reason for Restocking Fee: Renogy Technical Support and Engineering inspect and test all customer returns for performance and continuity before restocking them for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns. Battery returns have a higher restocking fee due to initial high shipping costs due to weight.

Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.

For returns, please contact our Customer Service team at 1-909-287-7111 or customerservice@renogy.com.

Please be prepared with your invoice or the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Mailing address
  • Contact telephone number

 

REPLACEMENTS

For any issues with your product, please contact our Technical Support team at 1-909-287-7111 or techsupport@renogy.com for troubleshooting assistance.

Please be prepared with a multimeter and your invoice or the following information:
Order number
Proof of purchase
Video or photo of the damaged/defective product
Mailing address
Contact telephone number

If you have received a defective product or one damaged during shipping, you are eligible for a refund or replacement.

In the event of a replacement, Renogy will arrange for return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part.

If damage results due to improper handling during the setup or installation, whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.

Senville Return Policy:

Once your order is placed, any cancellations are subject to a minimum 15% handling, processing, palletizing, and restocking fee (on unopened items) using the same method under which payment was originally made. The shipping costs are always non-refundable. Important: All returns are carefully inspected upon receipt. Returns must be made within 30 days of purchase. Refunds are administered based on the conditions stated above. All Products must be in the original packaging and must not have been, used, modified or installed.

Please note that refunds are made as follows: If customer cancels the order and the product has left our warehouse, the customer is responsible for the shipping charges for all items to and from Senville.com, in addition the above stated restocking fee.

If product is being returned after it has been received by the customer, and the product is returned with opened boxes or product shows signs of wear, Senville.com has the sole discretion in determining the amount (if any) of any refund. This includes any scratches or marks on product (screws or screw hole areas) wires bent or cut, etc. Under these circumstances if the refund amount is not acceptable by the purchaser, the purchaser has the option to pay a shipping charge and have the item sent back to him/her/it.

We do not recommend sending used or damaged items back to us as normally refund will be refused. Senville.com, may at its discretion, refuses to accept the return.

If the product is returned with missing, damaged, dirty, bent, non-working parts or the item appears to have been installed no refund will be honoured. There is no return on special order items. Any return on special order items will be at the sole discretion of Senville.com as these items cannot be returned to the supplier. After an order is placed, the purchaser may request to receive an e-mail providing the tracking number. All items are shipped Free on Board (FOB) at our warehouse, freight prepaid. The customer takes title to the goods at the time of shipment.

As such, it is the responsibility of the customer to inspect the equipment personally upon receipt. We recommend that you open all boxes on arrival to inspect for shipping damage. If there is shipping damage to the equipment please follow these guidelines:

1) For minor cosmetic damage, note the damage on the shipping invoice/waybill and ask for a damage claim form from the shipping carrier. However, minor flaws and cosmetic damage that do not effect the operation of the system or the warranty are specifically excluded under any return or shipping insurance policy.

2) In the rare instance of major damage, please e-mail info@SoGoodToBuy.com and contact us immediately at (800) 668 9551. You are not obligated to sign for any damaged freight from the shipper; however any equipment you sign for does become your property. If the customer refuses to sign for the equipment due to damage, SoGoodToBuy.com will take the shipment back and exchange for new equipment upon equipment return. Signing for the shipment states that you are receiving the equipment in good order and free of any damage.

Please contact customer service by telephone at 1-800-668-9551 ext. 9, or at info@sogoodtobuy.com and select the support option for more information on returning or exchanging an item.

Our customer support team will be happy to assist you and will provide you with a Return Merchandise Authorization # (RMA)

Separett Return Policy:


Please inspect your product upon delivery. If the shipping box appears to have damage that may affect the product - please open and inspect or refuse the delivery. It is much easier for us to work with the shipper when it is in their possession. All shipping damage must be reported within 10 days of receiving the product. 

Separett-USA is the US distributor for the Separett line of urine diverting toilets and accessories manufactured in Sweden. Products ordered from our store or thought a reseller site  shipped from our  NH warehouse stock. Products warranties vary by product, and cover manufacturing related problems not subject to use other than for the intended purpose of the product.

We request clients save their purchase documentation along with your purchase receipt, for warranty proof of purchase.

As our products are non-standard product for many homes, checking compliance to local codes is the sole responsibility of the buyer.

Our products a warranteed for normal use, not abuse. We do the best we can to help customers with any situation that arises with our products. If you have any issues - please contact us directly for product support.

Should you change your mind regarding your need for our product and require a return, the shipment must have an RMA (return materials authorization) number from our office. All product must be received in the original and complete packaging and in unused condition. We will accept returns within the terms list  below for a period of 30 days from your receipt of the product as listed on your delivery notification.
Returned products are subject to shipping costs to and from our warehouse. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.These costs will be advised to you prior to issue of an RMA, you may also be subject up to a 15% restocking charge of the net cost  for repacking or repair of items for resale. 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please understand, our products are used for sanitary purposes, If they have been unpacked or used in any way, we cannot resell them. Thank you.Thank you.

Touchstone RETURN POLICY

    RETURN/EXCHANGE POLICY - FIREPLACE UNITS, LIFTS, AND PARTS

    Please inspect your fireplace unit immediately upon receipt for shipping damages and notify Touchstone Home Products immediately if there is damage. Return/refund will not be accepted for damage claims received past 14 days after delivery.

    Return Authorizations must be requested within 30 days of delivery. Touchstone will not issue a Return Authorization if the request is received more than 30 days after delivery.

    You must contact Touchstone Home Products for a Return Authorization number (RA#) by calling toll free our Customer Service at 888-978-3531. Please make sure the Return Authorization number is written on the outside of the box you send back to Touchstone Home Products. Returns without an RA# will be refused.

    There is a 20% restocking fee on merchandise returned/exchanged for any reason other than a product defect or shipping damage. Any items that are returned without a return authorization will be refused and refund will not be issued.

    While Touchstone Home Products includes Free Ground Shipping on all fireplace units at no extra charge, the customer is responsible for all shipping costs tied to the return of the fireplace back to Touchstone Home Products, as well as the original shipping costs from Touchstone to the customer. The fireplace unit must be returned in its original packaging. Returns of fireplace units without the original box and foams will be denied.

    Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded.

    ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY TOUCHSTONE HOME PRODUCTS. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.

    RETURN/EXCHANGE POLICY - TV CABINETS

    Please inspect your cabinet immediately upon receipt for shipping damages. Once you have inspected the cabinet and accepted delivery, we cannot take responsibility for shipping damages. So please inspect carefully.

    Return Authorizations must be requested within 30 days of delivery. Touchstone will not issue a Return Authorization on requests after 30 days post delivery. Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded.

    You must contact Touchstone Home Products for a Return Authorization number (RA#) by calling our toll free Customer Service at 888-978-3531. Write this number on the outside of the box if you are sending a product back to us. Returns received without an RA# will be refused.

    There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or shipping damage. Any items that are returned without a return authorization will be refused.

    While Touchstone Home Products includes shipping fees on all cabinets, the customer will be responsible for all shipping costs incurred for shipping the cabinet from Touchstone Home Products to the customer, as well as the cost of return shipping of the cabinet back to Touchstone Home Products in the event of a return or exchange for reasons other than defect or shipping damage. The cabinet must be returned in its original packaging. Cabinets not returned in original packaging will not be accepted and customer will be denied refund.

    Returns/Exchanges will not be accepted for cabinets finished in a custom color.

    Custom paint deposit is non-refundable once order is placed.

    • Furniture Color:Touchstone can provide color samples for all of our products upon request. If you require a true color match, please request a color sample prior to placing your order. Color matching is not a condition that qualifies for a return under this return policyNo warranty for color matching is expressed or implied.

     

    If you have any further questions regarding shipping or returns, please call us at 888-978-3531

      COLOR AND DIMENSIONS

      • Furniture Size: On each page, under the specifications tab, you will find the dimensions of the product. Touchstone Home Products guarantees that each dimension is within +/- 0.5 inches (one-half inch) of what is listed for height, width, and depth for each cabinet and electric wall mounted fireplace. If you require exact dimensions, please feel free to contact a Touchstone Home Products customer service representative to assist you with the exact dimensions for each product.
      • Furniture Color: Touchstone can provide color samples for all of our products upon request. If you require a true color match, please request a color sample prior to placing your order. Color matching is not a condition that qualifies for a return under this return policy. No warranty for color matching is expressed or implied.

      SHIPPING DAMAGES

      • CHECK YOUR DELIVERY CAREFULLY!  Please check your order for missing or damaged items.  Claims for missing or damaged items must be reported within 14 days of date of delivery.  Claims submitted after 14 days from date of delivery will be denied.

        PERSONAL INFORMATION

        • When you order from Touchstone you're sending sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, which is the current industry-standard encryption protocol. We do not collect personal information when you browse.

        Zamp Solar Returns and Exchanges

        You may return unused product within 30 days of purchase. To be eligible for a return, the product must be in its original packaging and in new condition. If it has been more than 30 days since your purchase, we can offer you an exchange.

        Returns: To begin a return, please contact our tech support team at tech@zampsolar.com and request an RMA (Return Materials Authorization). They will get in touch with you to help determine if you need a replacement, exchange, or refund.

        Refunds: Once your return is received, we will inspect it and send you an email to notify you of the approval or rejection of your refund.

        If you are approved, your refund will be processed and a credit applied to your credit card (or original method of payment) within 72 hours.

        A partial refund may be granted in certain circumstance—for example, if returned items are not in new condition, are damaged in some way, are missing parts not due to our error, or are returned beyond our 30 day return policy.

        Exchanges: We only replace items that are defective or damaged. If you need to exchange a product, please email us at tech@zampsolar.com and we’ll get back to you with exchange instructions.

        Return Shipping: You are responsible for paying your own return shipping costs unless you received a damaged or defective item. Shipping costs are non-refundable.

        If you are shipping an item valued over $75, please consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item. 

        The time it takes for your exchanged product to reach you may vary, depending on where you live.

        Questions? Email us: support@tinyhouseessentials.com

        Cancellations

        You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

        All unshipped orders canceled after 48 hours are subject to a $40 administration fee.

        If your order has been shipped, a standard return procedure applies.

        Refunds will only be issued to the original credit card that you use when placing your order.

        EMAIL: support@tinyhouseessentials.com

        Damaged Merchandise

        In the event of damage to your product in shipping, please contact support@tinyhouseessentials.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

        EMAIL: support@tinyhouseessentials.com

        Defective Merchandise

        Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

        EMAIL: support@tinyhouseessentials.com

        PLEASE READ!

        It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

        In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

        If we received the item damaged you may file a claim with your shipping company.

        If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

        Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

        Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.


        ZLINE RETURN POLICY

        You may return an item for a refund of the merchandise total within 30 days of delivery. Call our Customer Service Department so that we can contact our carrier to schedule a pick-up for the item. Return credits are issued within 48 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.

        Items must be in new condition and in the original packaging to qualify for a refund. There are no refunds or exchanges on installed or used items.

        Prior to shipping, all products from ZLINE Vendor are individually inspected to verify that they leave our facility in brand-new condition. We re-package all our products well so they arrive on your doorstep undamaged. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Contact our Customer Care Department at 1-833-597-2461 within 48 hours.

        Before installing your unit, please test the item(s) for proper functionality by plugging it into the wall and testing the fan and lights. If unit does not work, please contact customer service right away.

        Freight return policy:

        • When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
        • If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
        • If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.

        All returns must have return authorization from ZLINE Vendor prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.


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