(800) 975-2413
Return Policy
TinyHouseEssentials.com is committed to providing the best customer service in the Tiny House industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
TinyHouseEssentials.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
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You must notify us of your intent to return within 30 days of delivery date.
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There is a 15% restocking fee.
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Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
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We will refund the product price minus any applicable fees and charges.
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Original shipping charges are non-refundable.
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You are responsible for any return shipping charges.
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Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
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Products which are eligible for parts under manufacturer warranty
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Products that have had their original manufacturer packaging opened
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Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@tinyhouseessentials.com
*Exclusions
TinyHouseEssentials.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
AIMS Power Return Policy:
TO RETURN MERCHANDISE:
OBTAIN A RMA #
1. All returns must have a RMA number for processing.
2. Packages without a RMA number on the outside of the package will not be accepted.
RETURN PACKAGING – Repack the product in its original packaging, along with all manuals and
related materials. Place the packaged product in a protective outer box. The RMA number must be
clearly marked on the outside box / package. Please Note: We must receive all original products in
order to process your return or exchange. AIMS Power® is not responsible for products that are
damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number.
RETURN SHIPPING CHARGES – The customer is responsible for shipping charges on returned
products; AIMS® will send replacements via Ground freight at no charge. We recommend shipping via
ground.
RETURN SHIPPING METHOD – AIMS Power® strongly recommends you fully insure your return
shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide
you with proof of delivery for your protection. Remember to keep your Tracking Number.
RETURN PRODUCT PACKAGING – It is the customer’s responsibility to make sure the returned
merchandise is properly packaged and protected for shipping. We recommend you insure your package
for the purchase value.
PRODUCT DAMAGED IN TRANSIT – If your product arrived DAMAGED in transit, it is best to
REFUSE it back to the carrier attempting delivery. Please inform AIMS Power® of the refusal. If you
accept the package, make sure it is noted on the carrier’s delivery record in order for AIMS Power® to
file a damage claim. Save the merchandise and the original box and packing it arrived in; notify AIMS
Power® immediately to arrange for a carrier inspection and pick up of the damaged merchandise.
RETURNED PRODUCT CONDITION:
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LIKE NEW CONDITION – All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer.
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INCOMPLETE, SCRATCHED or DAMAGED CONDITION – AIMS Power® reserves the right to refuse crediting the customer’s account and the product will be returned to the customer.
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DEFECTIVE PRODUCT – After 30 days, defective product may be returned for repair or exchange only, at AIMS®’s option.
Upon receipt of an RMA number, ship returns to the following address:
AIMS Power®
Attn: Returns Dept.
9550 Gateway Drive
Reno, NV 89521
BioLet Return Policy:
Returns:
Unless defective, a 15% restocking fee will be charged for all returned products. All returned merchandise must be unused in the original packaging and all components, manuals and registration card(s) included. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final. If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support or make arrangements to repair the product. In many cases, we can diagnose and resolve concerns over the phone. For more information, please call us at 1-800-524-6538
Return Procedure:
To return a product, please follow the steps outlined below.
1. Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling 1-800-524-6538 or email info@biolet.com.
2. Please provide the following information when requesting a Return Authorization #: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
3. Verify that all merchandise is in the original packaging and that all components, manuals, and accessories are included.
4. For your protection, use a "traceable" ground shipping method.
5. Address the package to:
BioLet Toilet Systems Returns
165 W Broadway St
Dover, OH 44622
6. Return the merchandise within 15 days of issuance of the RA#. Print the Return Authorization # clearly on the outside of the package. Packages without a Return Authorization # will be returned to sender.
Dickinson Marine Return Policy:
Non-defective Returns & Exchanges: Dickinson reserves the right to apply a 20% restocking fee for returned product sent back. Credits will be made at the last purchased price for that part number.
Time Limit: This warranty is given too and covers only the original purchaser. Coverage terminates one year from the date of purchase for parts replacement.
Exclusions : This warranty does not cover or include : (a) Any normal deterioration of the product and appearance of items, due to wear and/or exposure; (b) any guarantees, promises, representations, warranties or service agreements given or made by an authorized distributor or other person selling this product, other than those specifically stated herein; (c) any damage or defect due to accident, improper repair, alteration, unreasonable use including failure to provide reasonable and necessary maintenance, misuse or abuse of the equipment, or exposure to corrosive conditions. This warranty is conditioned upon normal use, reasonable and necessary maintenance and service of your product.
Dometic Return Policy:
If you’re not satisfied with your purchase, Dometic may allow you to return your product for a full refund of the product value within 30 days of your purchase, provided it has not been customized, is unused, and is still in its original packaging.
All requests for returns must be made in accordance with our Terms. All requests are to be made in writing to us or through our return form, within 30 days of purchase, with the following information:
· Your full name;
· Your order number;
· The reason you are seeking return of the Goods;
· Your instructions informing us how you would like the issue resolved; and
· A copy of your payment receipt.
This will ensure we have all the information to resolve quickly, or should we need to contact you. Once approved, a pre-paid shipping label will be provided and the return shipping cost will be deducted from the refund. Where the return relates to faulty Goods, the replacement will be sent out to you, at no charge, within 10 working days from the date we receive the faulty Goods.
For products purchased from an authorized dealer, the dealer’s return policy applies — please contact your selling dealer directly for more information.
For exchanges, please return your item(s) for a full refund and re-place an order on DOMETIC.com for the correct item.
In addition to your rights and remedies available under the ACL, we may offer an express warranty in relation to certain Goods (Warranty). When provided, the Warranty period and its terms and conditions may vary. Please refer to the packaging of the Goods, our brochures and the descriptions published on the Site to determine the Warranty term and Warranty conditions applicable (if any) for your purchase. Please contact our customer service team on 1800 21 21 21 if you have any questions about our express Warranty offerings.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in our Terms is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of the Goods which cannot be so excluded, restricted or modified.
Full terms and conditions are set out in the Terms governing the sale of our Goods to you.
Eccotemp Return Policy :
6 month satisfaction guaranteed returns!
Our policy below extends to purchases made on Eccotemp.com.
• If at any time, within 6 months of your purchase, you may return new or unopened products for a refund. In the event you used a promotional coupon on your order that was item specific or required a shipping threshold, your refund will be reduced accordingly to the coupon that was used at the time your order was placed. Returning your order partial may subject your refund to being reduced less the amount of the current full retail cost of the item you are retaining. Customer is responsible for all shipping related costs. Partial returns for BOGO (Buy One Get One) sales are prohibited. All items must be returned to be considered for refund. Any seasonal promotional offers including but not limited to Black Friday and Cyber Monday are excluded from the Free Returns Policy stated above.
• If your purchase falls within 45 days you may return new or used products. Items must be in their original packaging with all original included accessories. Used items may be returned and will be subject to a 15% restocking fee if the item cannot be sold as new. Eccotemp will provide a prepaid shipping label for qualifying orders within this 45 day window. To complete return please have proof of purchase and serial number ready and contact customer service at 1-866-356-1992.
• For any non-functioning or damaged items due to shipping, please call 1-866-356-1992 immediately and speak with a customer service representative. To speed up the process, please gather your proof of purchase and serial number prior to calling. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately.
• For any defective items within 45 days of purchase please contact tech support immediately at 1-866-356-1992 or visit www.eccotemp.com to schedule an appointment call to troubleshoot your issues. Please gather your proof of purchase and serial number prior to calling or setting up your appointment. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued upon product return.
*Customer Support will only provide help once the proof of purchase and serial number have been validated. You must provide this information to receive adequate and quick help from our team.
RSL labels are only provided to the United States, excluding Hawaii and Alaska.
Please allow up to 3 weeks for a refund. For any damaged/defective products outside of the 45 day return window please refer to the warranty policy located in the product manual. You may download copies of product manuals by visiting www.support.eccotemp.com
For any inquires on product warranty and what is covers please reference the product manual included or go to support.eccotemp.com to find a digital copy.
EcoFlow Return Policy:
Manufacturers, suppliers, or publishers, other than ecoflow.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.
Cancellation
Customers can request a full refund within 24 hours after placing an order on ecoflow.com. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users). Orders purchased after 30 days could not be cancelled.
Return
The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then register your order in our return center (https://ecoflow.returnscenter.com/) to obtain a shipping label. To avoid paying high, Please note that double shipping fee may be deducted from the final return if you directly reject the products.
For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods.
Refund
After you returned the prodcut to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@ecoflow.com.
Please follow the 3 steps to process your return
◆ Step 1:
Register your order in our return center: https://ecoflow.returnscenter.com/
◆ Step 2:
Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.
◆ Step 3:
EcoFlow Tech will process your return or warranty according to the return or warranty policy.
For more details, please refer to our EcoFlow Lithium Battery Return Instruction : https://ecoflow.com/pages/ecoflow-lithium-battery-return-instruction
Please DO NOT return the items without the RMA confirmation from the EcoFlow Customer Service Team.
For return without confirmation, the refund or replacement may not be processed.
Return Shipping Cost
We will charge you the shipping fee under these circumstances:
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If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost.
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Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
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Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
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Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
|
Product |
Shiping Cost |
|
DELTA |
$65 |
|
RIVER 370 |
$40 |
|
RIVER |
$30 |
|
RIVER Extra Battery |
$15 |
|
RIVER Max |
$35 |
|
RIVER Pro |
$35 |
|
Other Products |
$16 |
MRCOOL Return Policy:
Returns:
Undamaged product which the end-user has already accepted may not be automatically returned to us. This applies to all returns damaged in shipment which are not refused at the point of delivery. Undamaged product which the end-user has returned to the dealer may be returned to us within 30 days of sale. A 15% restocking fee may additionally be assessed to the dealer for any return of undamaged product.
In the event of a dropship product being damaged in shipment, we require the recipient note the damage at delivery. We are not responsible for and will not be obligated to cover any damage that occurs in shipment that is not noted by the recipient at the time of delivery.
Damage claims will be filed with the shipping company for any damage the recipient indicates was received during the shipping process, but there is no guarantee non-noted damage claims will be paid.
Refusals:
In the event refused dropship product is transported to us via the original shipper, you (i.e. - the dealer) are responsible for freight costs. The refused, undamaged product may be shipped back to the dealer’s pre-approved operating location. A 15% restocking fee may additionally be assessed to the dealer for any refused product, damaged or otherwise.
Backorders:
We will advise you as soon as possible if the inventory is running low and the item might be on
backorder. We advise you to handle this matter and communicate this to your customers at your
discretion.
Nature's Generator Return Policy:
Returns:
Any unopened/unused and non-defective product purchased from tinyhouseessentials.com can be returned to us within 30 days of the original ship date. A 15% restocking fee will be deducted from your return. You must contact us via email at support@naturesgenerator.com or via telephone at (805) 383-0003 before any product is returned to us.
When you contact us we will provide you with an RMA number and confirm the return address to you. You can then arrange to send back the product. The return cost associated with any unopened/unused and non-defective product is the purchasers responsibility.
If you would like to return any unopened/unused and non-defective product after 30 days of product purchase, that item can be returned back to us and you will incur a 15% restocking fee. In addition, the return cost associated with the unopened/unused and non-defective product is the purchasers responsibility.
Damages:
If for any reason your product is damaged upon receipt, please contact us via email at support@naturesgenerator.com or via telephone at (805) 383-0003 so that we can work with you on getting a replacement.
OGO™ Return Policy:
Overview
We believe the OGO™ has great products and hope that you love it; however, if you’d like to return them for any reason, we will accept a return for 60 days. OGO will reimburse 100% of the purchase price excluding shipping costs once the product is received back.
To be eligible for a return, your item must be unused and in the same condition in which we received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without contacting support.
There are certain situations where only partial refunds are granted:
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Any item not in its original condition is damaged or missing parts for reasons not due to our error.
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Any item that is returned more than 60 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first, check your bank account again.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ogotoilet.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ogotoilet.com.
Shipping Returns
For returns, please call or email us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@ogotoilet.com for questions related to refunds and returns.
Precision Temp Return Policy:
RV550’s, M550s, and TwinTemp products can be returned within 30 days of the date of purchase with a 15% restocking charge. They must be returned in the original shipping carton with all accessories included. The returned unit will be inspected upon return for any damage or missing parts. A larger restocking charge will be applied if there is any Physical damage or missing components. Any Rv550, M550, or TwinTemp unit which has been installed cannot be returned for credit.
Return Procedure:
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All return request must be submitted in writing and sent to returns@tinyhouseessentials.com
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If your return is approved you will receive an email from us with return instructions.
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Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
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We recommend taking a picture of the package and/or the item before shipping.
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Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
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Please provide us the tracking number.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
Renogy Return Policy:
At Renogy, we work hard to ensure a positive shopping experience with us. If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. Return requests outside of 30 days require special authorization.
All returns submitted for a refund will be subject to a restocking fee and shipping.*
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Solar panel, charge controller, inverter, wiring, mounting, and accessory returns have a 10% restocking fee.
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Battery returns have a 20% restocking fee.
Renogy will waive the restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping and restocking fees.
*Reason for Restocking Fee: Renogy Technical Support and Engineering inspect and test all customer returns for performance and continuity before restocking them for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns. Battery returns have a higher restocking fee due to initial high shipping costs due to weight.
Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.
For returns, please contact our Customer Service team at 1-909-287-7111 or customerservice@renogy.com.
Please be prepared with your invoice or the following information:
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Order number
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Proof of purchase
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Video or photo of the faulty product (if applicable)
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Mailing address
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Contact telephone number
REPLACEMENTS
For any issues with your product, please contact our Technical Support team at 1-909-287-7111 or techsupport@renogy.com for troubleshooting assistance.
Please be prepared with a multimeter and your invoice or the following information:
Order number
Proof of purchase
Video or photo of the damaged/defective product
Mailing address
Contact telephone number
If you have received a defective product or one damaged during shipping, you are eligible for a refund or replacement.
In the event of a replacement, Renogy will arrange for return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part.
If damage results due to improper handling during the setup or installation, whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.
Senville Return Policy:
Once your order is placed, any cancellations are subject to a minimum 15% handling, processing, palletizing, and restocking fee (on unopened items) using the same method under which payment was originally made. The shipping costs are always non-refundable. Important: All returns are carefully inspected upon receipt. Returns must be made within 30 days of purchase. Refunds are administered based on the conditions stated above. All Products must be in the original packaging and must not have been, used, modified or installed.
Please note that refunds are made as follows: If customer cancels the order and the product has left our warehouse, the customer is responsible for the shipping charges for all items to and from Senville.com, in addition the above stated restocking fee.
If product is being returned after it has been received by the customer, and the product is returned with opened boxes or product shows signs of wear, Senville.com has the sole discretion in determining the amount (if any) of any refund. This includes any scratches or marks on product (screws or screw hole areas) wires bent or cut, etc. Under these circumstances if the refund amount is not acceptable by the purchaser, the purchaser has the option to pay a shipping charge and have the item sent back to him/her/it.
We do not recommend sending used or damaged items back to us as normally refund will be refused. Senville.com, may at its discretion, refuses to accept the return.
If the product is returned with missing, damaged, dirty, bent, non-working parts or the item appears to have been installed no refund will be honoured. There is no return on special order items. Any return on special order items will be at the sole discretion of Senville.com as these items cannot be returned to the supplier. After an order is placed, the purchaser may request to receive an e-mail providing the tracking number. All items are shipped Free on Board (FOB) at our warehouse, freight prepaid. The customer takes title to the goods at the time of shipment.
As such, it is the responsibility of the customer to inspect the equipment personally upon receipt. We recommend that you open all boxes on arrival to inspect for shipping damage. If there is shipping damage to the equipment please follow these guidelines:
1) For minor cosmetic damage, note the damage on the shipping invoice/waybill and ask for a damage claim form from the shipping carrier. However, minor flaws and cosmetic damage that do not effect the operation of the system or the warranty are specifically excluded under any return or shipping insurance policy.
2) In the rare instance of major damage, please e-mail info@SoGoodToBuy.com and contact us immediately at (800) 668 9551. You are not obligated to sign for any damaged freight from the shipper; however any equipment you sign for does become your property. If the customer refuses to sign for the equipment due to damage, SoGoodToBuy.com will take the shipment back and exchange for new equipment upon equipment return. Signing for the shipment states that you are receiving the equipment in good order and free of any damage.
Please contact customer service by telephone at 1-800-668-9551 ext. 9, or at info@sogoodtobuy.com and select the support option for more information on returning or exchanging an item.
Our customer support team will be happy to assist you and will provide you with a Return Merchandise Authorization # (RMA)
Separett Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.us@separett.com.
Returned products are subject to shipping costs to and from our warehouse. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund, and these costs will be advised to you prior to starting your return. You may also be subject to charge of the net cost for repacking, repair of items or discounts needed for resale.
Damages and issues:
Please inspect your product upon delivery. If the shipping box appears to have damage that may affect the product - please open and inspect It. Make courier document the damage, it is much easier for us to work with the courier when it is in their possession. All shipping damage must be reported within 10 days of receiving the product.
Exceptions / non-returnable items:
Please understand, our products are used for sanitary purposes. If they have been unpacked or used in any way, we cannot resell them thus can not accept such returns. . Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
ThinkTank Waterless Toilets Return Policy:
Returns Policy:
We are committed to your 100% satisfaction, and strive to have the best returns policy in the industry. Items can be returned in new, unused condition for 30 days. Buyer pays return shipping and handling charges. There may be a modest fee for inspecting toilets that have been unpacked, and/or for returning the item to sell-able condition.
See Terms and Conditions
Composting Toilets USA is a division of GreenLatrine Composting Toilets Ltd.
US mailing address: 446 Harrison St, Sumas, WA 98295
Zamp Solar Returns and Exchanges:
You may return unused product within 30 days of purchase. To be eligible for a return, the product must be in its original packaging and in new condition. If it has been more than 30 days since your purchase, we can offer you an exchange.
Returns: To begin a return, please contact our tech support team at tech@zampsolar.com and request an RMA (Return Materials Authorization). They will get in touch with you to help determine if you need a replacement, exchange, or refund.
Refunds: Once your return is received, we will inspect it and send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit applied to your credit card (or original method of payment) within 72 hours.
A partial refund may be granted in certain circumstance—for example, if returned items are not in new condition, are damaged in some way, are missing parts not due to our error, or are returned beyond our 30 day return policy.
Exchanges: We only replace items that are defective or damaged. If you need to exchange a product, please email us at tech@zampsolar.com and we’ll get back to you with exchange instructions.
Return Shipping: You are responsible for paying your own return shipping costs unless you received a damaged or defective item. Shipping costs are non-refundable.
If you are shipping an item valued over $75, please consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.
The time it takes for your exchanged product to reach you may vary, depending on where you live.
ZLINE RETURN POLICY:
You may return an item for a refund of the merchandise total within 30 days of delivery. Call our Customer Service Department so that we can contact our carrier to schedule a pick-up for the item. Return credits are issued within 48 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.
Items must be in new condition and in the original packaging to qualify for a refund. There are no refunds or exchanges on installed or used items.
Prior to shipping, all products from ZLINE Vendor are individually inspected to verify that they leave our facility in brand-new condition. We re-package all our products well so they arrive on your doorstep undamaged. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Contact our Customer Care Department at 1-833-597-2461 within 48 hours.
Before installing your unit, please test the item(s) for proper functionality by plugging it into the wall and testing the fan and lights. If unit does not work, please contact customer service right away.
Freight return policy:
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When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
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If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
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If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
All returns must have return authorization from ZLINE Vendor prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.